Transformation Services

Disrupt Your Business, Before Someone Does It For You. Connect the Dots in Your Business Operation, and create a new picture of what an agile, efficient, high-performance organization can look like in your industry. Our transformation solution gives you a battle-tested methodology that we have honed over 40 years of change. We have guided hundreds of businesses through their real-world evolutions, and we know how to take you through yours. We will dive deep into your organization’s inner workings and embrace the realities of your business. And we will leverage your strengths, resources, and initiatives, to complete your transformation effort and produce real results— guaranteed.

ORGANIZATION DESIGN:
‍An in-depth, on-site, operations-focused assessment of your entire organization. We will dig deep into every moving part that drives your business; your functions, your processes, your people, and—most important—what your customers need from you. We will uncover your underlying issues and hidden opportunities, and launch your transformation from a position of total transparency.
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‍The culmination of your transformation— the key component that locks in your changes. We will embed performance management principles, processes, and tools into every layer of your organization. We will continuously measure every element of your performance and relentlessly track them against your objectives. And we will help you use this data to refine your operations until every action you take produces real results, again and again.

Following are just a few of the areas covered in our process:

• Functional  Alignment    
• Span of  Control Optimization
• Chain of  Command
  
• Capacity-Based  Staffing Models
  
• Competency  Analysis & Development
  
• Functional  Cost Analysis
  

OPERATIONAL STRATEGY:
A radical approach to optimizing operational performance. We will apply comprehensive modeling to define your customer experience requirements. We will then design new processes to deliver on those requirements in a cost-effective manner. And, we will tactically redesign your operating model and rebuild your organization to make sure your processes are effectively performed.

Following are just a few of the areas covered in our process:

• Customer  Experience Optimization    
• Business  Model Structure & Roadmap
  
• End-to-End  Process Rationalization
  
• Business  Resilience Strategy
  

BUSINESS OUTCOME ASSURANCE:
A practical approach to digital transformation that ensures your modernization efforts produce meaningful results. We will assess your current digital state then focus process design and change efforts to enable your organization to meet its digital performance objectives.

Following are just a few of the areas covered in our process:

• Program  Leadership
• Project  Leadership
• Change  Management Leadership
• Benefit  Realization & Change Sustainment