Embrace a Data-Driven Management Culture. Upgrade your decisions. Drive the flow of information with the right data, tools, and processes. Align your objectives to real-time management information, derive ongoing insights from your data, and build a culture of performance management through our simple yet powerful proven methodology.
First, we define business objectives and the priority outcomes that will underpin your performance program. We then identify the key drivers and the most meaningful key performance indicators (KPI’s) for each of your organizational units across multiple performance categories.
Typically, performance categories include:
- Productivity: KPIs that measure the results of your day-to-day outputs and inputs.
- Service: KPIs that quantify your customer experience levels.
- Quality: KPIs that help you uncover and reduce your error rates.
- Business Development: KPIs that map to your revenue drivers.
Next, we prepare a comprehensive performance dictionary. Your unique “dictionary” will include full metric definitions, as well as the formulas, calculations, and detailed data source mapping that will lead to a seamless deployment your KPI’s.
Then, we design your performance program’s supporting data models— as well as concise, focused, action-oriented dashboards that deliver actionable insights. Each of your dashboards will visualize your relevant KPIs and their analysis, and provide every member of your organization with the at-a-glance insights they need to make better data-driven decisions for your business and their own individual performance.
After we design your solution, we work hand-in-hand with you and your people to integrate and implement it at every level of your organization. We start by standardizing and structuring the required metric source data across multiple sources. We then either feed your data into our proprietary AI/Big Data-driven business performance platform, or leverage your existing analytics platform investments. We then build, test and launch your custom dashboards. To ensure you and your people can use your platform from day one, we provide high-touch training and onboarding to each member of your management teams, departments, and staff. Finally, we design and implement a governance program keeps your performance program sustainable against the demands of your ever-changing business climate.