Trade Services Business Rationalization

Increasingly high processing costs had caused the client to lose nearly 4% of its market share to lower priced competitors. In order to regain its competitive position, the client needed to significantly reduce its operating costs and improve customer service.

• Centralized the trade services operations from 14 branches into one center. This significantly reduced the high premises costs and operational expenses associated with having multiple locations.
• Streamlined and standardized operational processes and procedures by identifying and implementing over 50 recommendations.
• Improved customer service significantly by:
• Establishing priority trade services for high revenue customers.
• Creating an extended late shift to process more transactions.
• Centralizing staff in one location to better support and standardize product delivery.
• Implemented MIS measurements to enhance control of operations.

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