System Conversion & Call Center Services
Subsidiary Bank of Wall Street Investment Bank
The system conversion was completed without a service interruption. The installation of the CRM and enhanced functionality of the Call Center and website features provided the Bank and its customers a platform for improved service. LoBue provided system testing and troubleshooting for enhanced CRM functionality, including a funds transfer module and processes designed with workflow systems.
Significant enhancement in the conversion plan, particularly in the area of training and newly documented policy and procedures, reduced the risk of operational and financial risk at the time of conversion and provided proper documentation needed for on-going operations.
At the time of conversion, the Bank’s deposit business experienced a period of growth resulting in the need for newly trained staff. The establishment of a training program, developed for the system conversion was further enhanced to include in new-hire training, a benefit that continued to pay dividends well after the system was installed.