Securities Processing Operations
Domestic Commercial Bank
- A mutual funds workstation was formed to process transactions from start to finish and provide all servicing.
- All fund processing was brought in-house.
- Fixed income trading was consolidated.
The client was able to double transaction volume and reduce turnaround on customer inquiries by 60%, while significantly reducing error rates and service problems. A “Critical” Audit rating was improved to “Acceptable” in 6 months and “Superior” in 12 months.