Revitalization of HR Division

The Human Resources, Payroll and Benefits functions of this advertising and marketing firm had numerous process, organization, systems and training issues:

• Compliance issues in Benefits Administration.
• Multiple source documents coming into and out of the Human Resource, Payroll and BA processes.
• Non-standardized processes followed for the same transaction type from Division to Division.
• Flawed HR 1 employee data.
• HR1, ADP, Spectrum and Unicare System disconnects.
• Poor System performance.

Project goals included:

• Generate a detailed design of reengineered process flows for the HR and Payroll functions, both in the Divisions as well as at Corporate.
• Develop a plan for the successful implementation of the project recommendations.
• Develop system specifications and lead the effort to select a new vendor for the new integrated HR and Payroll System.
• Train key client stakeholders in Change Management and Process Improvement techniques in order to effect improvement initiatives across the organization.

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• Create a single direct reporting HR Organization, removing “dotted line” reporting among Divisions, Groups and Corporate.
• Centralize the Payroll function into the HR Organization.
• Transfer the Environment and Safety functions out of HR and into Operations.
• Transfer HRIS systems responsibility to IT.
• Standardize the Divisional HR Organization structure to ensure that time is spent on the same functions.
• Develop standardized HR processes at all levels of the organization.
• Create and standardize the Management Process and tools.

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