Global Payment Ops Rationalization
International Commercial Bank in Asia Pacific Region
By implementing the reengineered processes and the Model Payment Centers, the Client Bank realized a direct and sustainable bottom line profitability improvement of US$4.5 million annually. In addition, customer service was enhanced and management decisions were improved through new management reporting capabilities. Improved customer service lead to increased transaction volumes from existing clients and the rate of new client acquisition was increased by over 50% annually.