Credit Card Processing
Mid-sized Credit Card Processor
- The institution wide rationalization resulted in an annual expense saving of $5.2 million. Plans were put into place to reduce an additional $4 million in expenses after the conclusion of the LoBue project.
- The three contact centers were consolidated into a single center with an outside backup and the staff was cross trained to handle all call types.
The comprehensive management information coupled with the management discipline placed the institution on a significant growth path toward the five year goal of doubling incoming revenue.