Corporate Operations BPR
Major Spanish Bank
- Significant improvement in service delivery and reduction of inquiries by 40%.
- Trade Services turnaround improved from 48 hours to same day.
- Workstations reduced handoffs by an average of 50% across the operations functions.
- Job enrichment improved processor morale and eliminated backlogs.
- A 20% Productivity Improvement across the division was achieved in 15 months.