Bank Reengineering & Expansion
Subsidiary of Large Government Owned Bank
Program initiatives resulted in significant operational and sales improvement, supporting the transformation to a profitable bank capable of growing significantly and steadily.
- Significant improvements in the sales process were demonstrated through a sales tracking process. The systematic tracking process incorporated the needs for daily, weekly and monthly reporting of actual vs. budgeted sales and incentive tracking for all products across all branches.
- Overall productivity improvement of 23% as operational activities were centralized and branch processes were improved.
- Sales and Service training and the realignment of functions in the branches resulted in a 34% increase in customer-facing effort.
- New core system conversion was performed in tandem with the sales and service activities and new products were able to be rolled out immediately upon conversion.