Real Results

Our Real World Experience— Shared to Solve Your Real World Problems

Trade Services Business Rationalization

Client:

Major Multi-National Bank

Division:

Trade Finance

Contact:

Service Manager

Major Functions:

Trade Services

Situation

Increasingly high processing costs had caused the client to lose nearly 4% of its market share to lower priced competitors. In order to regain its competitive position, the client needed to significantly reduce its operating costs and improve customer service.

LoBue Recommendation

  • Centralized the trade services operations from 14 branches into one center. This significantly reduced the high premises costs and operational expenses associated with having multiple locations.
  • Streamlined and standardized operational processes and procedures by identifying and implementing over 50 recommendations.
  • Improved customer service significantly by:
    • Establishing priority trade services for high revenue customers.
    • Creating an extended late shift to process more transactions.
    • Centralizing staff in one location to better support and standardize product delivery.
  • Implemented MIS measurements to enhance control of operations.

Real Results

Implementation of the recommendations resulted in sustainable annual cost savings of $21.5 million and a 33% increase in productivity. The project was acclaimed in a regional publication and won the Chairman’s Award for best project of the year.

Get Real Results

Learn how other companies have already solved your biggest challenges. Just tell us your desired Service and your Sector. We will assemble a custom report filled with highly-relevant case studies. Each will outline a path you can follow to results.

Connect with us
Results Assistant