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U.S. Office of a European-based Bank
International Trade Services
Vice President and Manager, Transaction Processing
Trade Finance Operations
The Client needed to increase operating efficiency, improve MIS controls and develop a contingency (disaster recovery) plan for its Documentary Credit Processing Unit. Key goals were to eliminate paper document processing and increase workflow capacity. Additionally, the Client wanted to undertake the implementation of new technology that would include document imaging and control.
Implementation of the new system, based on revised process flows, expanded the Trade Finance Unit's processing capacity by 30% and reduced direct operating expense by 27%. In addition, the quality and timeliness improvements led to a 20% year on year increase in trade revenues.
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