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International Private Bank

Client:

Major Money Center Bank, Asia Pacific Location

Division:

International Private Bank

Contact:

Vice President

Major Functions:

Private Banking

Situation

The private banking division of a major US Bank was confronted with extraordinarily high direct and allocated infrastructure costs for its Asia/Pacific operations. There was a lack of coordination between the geographically dispersed operations resulting in inefficient processing and multiple reviews inhibiting production. There appeared to be a misalignment between investment in the various areas and their growth potential. In addition, the bank was projecting a dramatic drop in revenue for the next fiscal year.

LoBues audit revealed a lack of coordinated effort among the different sales units, poor delineation of functions between sales support and operations, overstaffing, over-controlled processes with double and triple reviews, oversized foreign exchange trading infrastructure, and a lack of MIS, particularly in the investment business.

LoBue Recommendation

  • Realign sales support and operations functions in order to better allocate sales capacity.
  • Formalizing sales targeting.
  • Segment and allocate client base.
  • Eliminate one-on-one reporting.
  • Streamline process flows.
  • Consolidate foreign exchange desks.
  • Redefine key investment products.
  • Institutionalize sales, product, and operating MIS.

Real Results

  • All processes were reviewed and rationalized.
  • The realignment of investment and business potential in one area resulted in a 40% reduction of direct costs in that area.
  • Sales support and operations were realigned to free up capacity for additional sales.
  • Sales process was formalized with clearly communicated targets and goals.
  • Spans of control were increased to eliminate the numerous one on one reporting structures throughout the institution.
  • FTE savings of 20% was achieved.

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