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German Consumer Bank
This German Consumer Bank subsidiary of a major International Financial Services Company was underperforming versus its peer group in new revenue generation and efficiency rating. The parent requested The LoBue Group to conduct a Bank wide BPR program with focus on productivity improvement and volume growth.
Centralize all in-Branch operations and service functions and re-orient branches as sales outlets. Re-engineer all support functions for efficiency. Improve loan cycle times to be best in country.
Overall, the program goals in efficiency, service and sales were exceeded
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