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Major Latin American Bank
Consumer Banking, Corporate Banking, Treasury, Operations, Human Resources
The Client desired to aggressively grow their consumer franchise and, at the same time, improve efficiency throughout the entire organization. The network of branches was traditionally corporate banking focused and the bank was not taking advantage of opportunities in consumer banking.
LoBue conducted a review of the entire bank and identified opportunities for improved efficiency, service improvement and consumer business expansion. Key recommendations for action included:
Client improved tremendously as sales volume in the consumer business ballooned while expenses were reduced. Results included:
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