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Large Credit Rating Firm
Credit Information Services and Contact Center
Credit Activities data base, Credit Information Services, Credit Rating Services
One of the largest U.S. based credit information services firm managed a consumer credit activity data base consisting of 400 million client folders which included in excess of 6 billion records of credit activities. The firm received 20 million plus inquiries and disputed information activity per year. LoBue Associates was engaged to recommend programs to reduce the electronic data load and to minimize the incoming call volume.
The cleaner client data and the lower call volume significantly reduced the firm’s legal exposure and the potential litigation cost.
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