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Leading Market Bank
EVP, Retail Banking
Credit Analysis, International Operations, Loans, Consumer Loans, Financial Analysis, Treasury Operations, Accounting Management Services, EDP, Insurance, Treasury, Treasury Planning, Credit Risk, Legal and Correspondence
A major global commercial bank needed to re-structure its organization and reengineer the key processes for all of its 200+ branches, regional offices and head office departments to improve effienciency and service.
A pilot program was needed to implement process and organizational changes at 35 key branches.
LoBue recommended significant organizational and process changes, including centralizing back office operations out of the branches and converting the branches into specialized service delivery and sales focused units. All positions and processes that did not have direct contact with a customer were moved to the central operations departments. Staff and support functions within the regional offices and Head Office were aligned to support the changes to the delivery channels. Additionally, recommendations were made for implementation of MIS in the Head Office and Branches, establishment of a quality assurance function, and development of a document retention policy and procedures and retention facility.
Major recommendations that were implemented included:
Within eight months of completion of the design and recommendations, 35 branches were converted, and head office QA and MIS were implemented.
Total run rate savings implemented during the eight months were over $9 million per year. Final implementation by the client resulted in savings of over $20 million.
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