Today’s Biggest Challenges

Every day, a new challenge appears. Every day, you must step up with a new solution. We have prepared the following briefs to share some of our most effective solutions to some of your most pressing challenges.

Improving Efficiency and Margins

Large Service Corporations (Banks, Insurance, etc.)

You must improve your operational efficiency and increase your net margins. To do so, you are considering sweeping measures to reduce your budgets by a significant percentage. Primarily, you are planning to perform across-the-board cuts in your personnel. While this approach may reduce your budgets by the mandated percentage, it may also impair your service delivery and reduce your operational capacity.

Solution

We create a framework to continuously — and rationally — evaluate the individual productivity of frontline staff. To do so, we leverage business intelligence derived from each employee’s actual delivery statistics. We further integrate feedback loops into our system to generate ideas to improve each staff member’s productivity and to continuously improve your workforce as a whole. Our process improves service delivery while reducing the unit cost to provide services to clients. And when it is time to make hard choices about staffing cuts, we provide appropriate intelligence to guide fact-based decisions.

Improving Efficiency and Margins

You must improve your operational efficiency and increase your net margins. To do so, you are considering sweeping measures to reduce your budgets by a significant percentage. Primarily, you are planning to perform across-the-board cuts in your personnel. While this approach may reduce your budgets by the mandated percentage, it may also impair your service delivery and reduce your operational capacity.

Solution

We create a framework to continuously — and rationally — evaluate the individual productivity of frontline staff. To do so, we leverage business intelligence derived from each employee’s actual delivery statistics. We further integrate feedback loops into our system to generate ideas to improve each staff member’s productivity and to continuously improve your workforce as a whole. Our process improves service delivery while reducing the unit cost to provide services to clients. And when it is time to make hard choices about staffing cuts, we provide appropriate intelligence to guide fact-based decisions.

Understanding Customer Touch Points

Large Service Corporations (Banks, Insurance, etc.)

You must make your customers as happy, loyal, and profitable as possible. To do so, you are attempting to better understand your customer interactions. Primarily, you are relying on your company’s conventional wisdom and the “gut feel” of your executives about what your customers want from your company. While this approach might have worked in the past, it may not provide an accurate picture of your company’s existing relationship with your customers — and what new opportunities might exist to further enhance and expand your relationship.

Solution

We leverage a systematic methodology, our deep understanding of customer behavior, and a LAPIS toolset to rationalize this process. To do so, we follow a few simple steps. First, we map every touchpoint between the enterprise and their customers. Second, we evaluate service delivery at each touchpoint — from the customer’s perspective. Finally, we rationalize each touchpoint to enhance customer experience, improve customer loyalty, and increase share of wallet through more effective service delivery and cross-selling. We have refined this methodology over decades of work improving customer experience in the real-world, and have repeatedly proven that it creates happier customers and higher margins.

Understanding Customer Touch Points

You must make your customers as happy, loyal, and profitable as possible. To do so, you are attempting to better understand your customer interactions. Primarily, you are relying on your company’s conventional wisdom and the “gut feel” of your executives about what your customers want from your company. While this approach might have worked in the past, it may not provide an accurate picture of your company’s existing relationship with your customers — and what new opportunities might exist to further enhance and expand your relationship.

Solution

We leverage a systematic methodology, our deep understanding of customer behavior, and a LAPIS toolset to rationalize this process. To do so, we follow a few simple steps. First, we map every touchpoint between the enterprise and their customers. Second, we evaluate service delivery at each touchpoint — from the customer’s perspective. Finally, we rationalize each touchpoint to enhance customer experience, improve customer loyalty, and increase share of wallet through more effective service delivery and cross-selling. We have refined this methodology over decades of work improving customer experience in the real-world, and have repeatedly proven that it creates happier customers and higher margins.

Understanding Efficiencies

Private Equity Investors

You must select the right targets to acquire. To do so, you must evaluate their current operational efficiency while uncovering opportunities to improve their efficiency and deliver returns on your investment. Primarily, you are planning to review their financial statements. While this approach represents one critical element of due diligence, it cannot reveal the full picture of each targets’ current performance or their capacity for profitable improvement.

Solution

We are able to identify real and attainable operational opportunities for acquisition in as little as two weeks. To do so, we leverage a definitive, multi-dimensional model that expands the conventional approach to deal evaluation and provides additional input that ensures confident bidding. First, we performance comprehensive pre-acquisition due diligence. We spend one week on-site with the target, and one week running analytical models to produce a more complete report for investors. Then, we develop a post-acquisition plan that details how investors can quickly capture the operational efficiencies that we identified. With this approach, investors can feel certain of both the opportunities and the projected return each target provides.

Understanding Efficiencies

You must select the right targets to acquire. To do so, you must evaluate their current operational efficiency while uncovering opportunities to improve their efficiency and deliver returns on your investment. Primarily, you are planning to review their financial statements. While this approach represents one critical element of due diligence, it cannot reveal the full picture of each targets’ current performance or their capacity for profitable improvement.

Solution

We are able to identify real and attainable operational opportunities for acquisition in as little as two weeks. To do so, we leverage a definitive, multi-dimensional model that expands the conventional approach to deal evaluation and provides additional input that ensures confident bidding. First, we performance comprehensive pre-acquisition due diligence. We spend one week on-site with the target, and one week running analytical models to produce a more complete report for investors. Then, we develop a post-acquisition plan that details how investors can quickly capture the operational efficiencies that we identified. With this approach, investors can feel certain of both the opportunities and the projected return each target provides.

Division of a Major Insurance Company

Your program has been invaluable to giving me the platform I need for success.

-Recently Appointed CFO

Country Leading Commercial Bank

LoBue is the most professional and driven organization I have ever experienced.

-CEO

Child Support Collections Company

Your program clinched the $25 million in new funding that we needed.

-CEO

Get Real Results

Learn how other companies have already solved your biggest challenges. Just tell us your desired Service and your Sector. We will assemble a custom report filled with highly-relevant case studies. Each will outline a path you can follow to results.

Connect with us
Results Assistant