Overcoming Challenges

Challenges

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Improving Efficiency and Margins

Large Service Corporations (Banks, Insurance, etc.)

You must improve your operational efficiency and increase your net margins. To do so, you are considering sweeping measures to reduce your budgets by a significant percentage. Primarily, you are planning to perform across-the-board cuts in your personnel. While this approach may reduce your budgets by the mandated percentage, it may also impair your service delivery and reduce your operational capacity.

Solution

We create a framework to continuously — and rationally — evaluate the individual productivity of frontline staff. To do so, we leverage business intelligence derived from each employee’s actual delivery statistics. We further integrate feedback loops into our system to generate ideas to improve each staff member’s productivity and to continuously improve your workforce as a whole. Our process improves service delivery while reducing the unit cost to provide services to clients. And when it is time to make hard choices about staffing cuts, we provide appropriate intelligence to guide fact-based decisions.

Improving Efficiency and Margins

You must improve your operational efficiency and increase your net margins. To do so, you are considering sweeping measures to reduce your budgets by a significant percentage. Primarily, you are planning to perform across-the-board cuts in your personnel. While this approach may reduce your budgets by the mandated percentage, it may also impair your service delivery and reduce your operational capacity.

Solution

We create a framework to continuously — and rationally — evaluate the individual productivity of frontline staff. To do so, we leverage business intelligence derived from each employee’s actual delivery statistics. We further integrate feedback loops into our system to generate ideas to improve each staff member’s productivity and to continuously improve your workforce as a whole. Our process improves service delivery while reducing the unit cost to provide services to clients. And when it is time to make hard choices about staffing cuts, we provide appropriate intelligence to guide fact-based decisions.