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SUCCESS STORY: SYSTEMS FOR INTERNATIONAL OPERATIONS
CLIENT:
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Large International Bank |
DIVISION:
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International Banking |
CONTACT:
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Chief Manager |
MAJOR FUNCTIONS:
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Corporate and Retail Banking, Systems
Implementation |
SITUATION
The bank needed to implement a new system for its international
operations. The project was three years old and had not
progressed past a single pilot installation. Current plans called
for an additional 27 months to complete roll-out.
LoBue was asked to develop a project plan, methodology and
implementation scenario in the hope of shortening the overall
time frame and decreasing the risks associated with the potential
failure.
LOBUE RECOMMENDATIONS
LoBue determined that the client had an inefficient and resource-intensive
organization with 8,000 staff. Specific
recommendations and results included:
- The need to institute an operations reengineering effort to
yield substantial benefits and increase the probability of
success of the system implementation effort.
- Re-orienting the project assignment from a system roll-out
plan to a business process re-design program.
- A reengineering plan for 27 countries which included:
scenario, methodology, resource requirements, project management,
control process and potential timetable.
- A standard reengineering manual based on LoBue's PSI
methodology, but tailored to the bank's terminology, concepts and
needs.
- The need to implement a two year project plan which would
result in savings of US $10 - $20 million per year.
REAL RESULTS
- Provided the client with a road map including benefits, cost
and timetable for the reengineering effort, which would guarantee
results and install a quantitative-based management culture.
- Developed a standardized reengineering manual.
- Provided the reengineering project plan, including
methodology, process, schedule, resources and benefit
calculations.
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