THE LOBUE QUALITY MANAGEMENT PROGRAM THE NEED   Despite the push to become a Total Quality Management (TQM) Organization in the late eighties and early nineties many firms have found the gap between what customers and employees want and what they actually get rather daunting. The need to measure this gap in quality and then be able to begin closing it, remains difficult if not seemingly impossible for some organizations largely due to: An inadequate understanding of customer quality issues The lack of a tactical approach to achieve tangible results in this arena The absence of true "Quality" professionals skilled in TQM techniques A lack of understanding or focus, on project management disciplines needed to resolve existing quality issues THE SOLUTION   Our LoBue Quality Management (LQM) program makes use of "real data" in the form of organization charts, management reports, business plans, etc. integrated into course simulations to provide a more relevant and topical learning experience. The final customized program may include: Quality Management Systems (QMS) - Intro to TQM using LoBue's QMS Guide (1 or 2 days) Quality Measurement and Data Gathering Service Quality Survey Implementation Quality Audit (ISO 9000) integrating Malcolm Baldridge, the European Quality Award and ISO 9000 Client Internal Training Development THE RESULTS   LQM Training ensures people are able to deploy LQM Techniques IMMEDIATELY on the job. They will have the tools, knowledge, and approach to instill positive change and achieve measurable results continuously. The program: Reduces travel-related expenses and time spent away from the job Brings real experience to the curriculum with a proven track record of achieving real results Uses customized courses to reinforce your organization's unique values, skills, culture, and needs Fosters continuous learning by providing ongoing education and support
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