LOBUE CUSTOMER SERVICE/SALES TRAINING PROGRAM LoBue's approach to establishing a "service/sales" culture THE NEED   Despite the push to become a Customer Driven Organization many firms have found the gap between what customers and employees want and what they actually get is still rather daunting. The need to measure this gap in quality and then be able to begin closing it remains difficult if not seemingly impossible for some organizations largely due to: The difficulty people have turning customer requirements into process improvements and behavior A lack of true customer service/sales training resources The absence of customer service measures and methods to illustrate the results of customer focused training THE SOLUTION   LoBue Training Services collaborates with our clients to design curriculums that will equip people with the necessary tools and knowledge needed to tackle the most pressing business issues. The program integrates "real data" from the business into course simulations to provide a more relevant and topical learning experience. This customized program may include: General Customer Service Training General Sales/Relationship Mgmt Training Detailed Customer Service Training Detailed Sales/Relationship Mgmt Training Call Center Training for Phone CSR's Call Center (ACD) Training for supervisors and managers THE RESULTS   LoBue Training Services ensures people are able to deploy Customer Service/Sales Training Techniques IMMEDIATELY on the job in their day-to- day lives. They will have the tools, knowledge, and approach to instill positive change and achieve measurable results continuously. The program: Leverages cost effective programs by eliminating travel-related expenses and reducing time spent away from the job Incorporates real experience by providing a curriculum that has a proven track record of achieving real results Uses customized courses to reinforce your organization's unique values, skills, culture, and needs Fosters continuous learning by providing ongoing education and support through evaluations (both employee and organization-wide), follow-up courses, and reference materials
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