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Job Design

LoBue's approach to assessing and improving job design and documentation

THE NEED
  Competitive pressures brought on by the speed of information available to clients has created a business world where people need to constantly deal with changes in their job. Job requirements are regularly redefined to meet current market demands. Frustrated by this, people will get turned off and become less productive as morale worsens. Turnover tics upward causing the associated costs to staff and train to follow suit. Quality deteriorates as productivity slides.

THE SOLUTION
  LoBue works with the client to:
  • Design each job function to maximize end to end processing and eliminate process interruptions
  • Identify all the requirements for each job function performed
  • Develop comprehensive Job Descriptions
  • Develop complete Desk Top Procedures

THE RESULTS
  Employee morale takes a turn for the better with productivity and turnover improving. People are better able to understand and accomplish what is expected and required for their success. Expenses associated with low productivity and high turnover are minimized and customer service is enhanced.
   
~Typical Performance Results~
Key Performance Indicators Turnover Operating Expense Productivity
Typical Range of Results 20 - 30% 10 - 20% 25 - 40%




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