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CULTURAL SURVEY
LoBue's approach to assessing employee perceptions and
satisfaction
THE NEED
Employee satisfaction surveys often provide misleading
information and rarely lead to changes for the better. This
is largely due to:
- A lack of trust in the confidentiality of the survey itself
- Improper phrasing of questionnaires
- Deeply held beliefs and prejudices on the part of management
- Rewards for improved employee ratings without regard for the
long term impact of cultural change
As a result there is no clear picture of how employees think
and feel about work related topics.
THE SOLUTION
LoBue consultants work with the client to:
- Develop and administer a employee/cultural questionnaire
- Conduct more in depth interviews with a subset of the
employee base
- Analyze "root causes"
- Develop and Implement strategies and action plans against
each of the findings and "root cause" analyses
THE RESULTS
Clients are able to improve employee satisfaction and morale
by:
- Focusing efforts on issues important to employees
- Improving employee communications
- Appropriately targeting cultural changes that meet the
needs of the employees
- Improving employee satisfaction and retention rates
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~Typical Performance Results~
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Key Performance Indicators |
Turnover |
Recruiting |
Training |
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Typical Range of Results |
20 - 30% |
15 - 30% |
15 - 30% |
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