Mr. Anthony Veltri, President of LoBue International, presented “Managing Customer Experience: A Practical Approach” to senior banking executives and European economic leaders from over 20 countries at the 24th Country and Bank Conference of the Banking Association of Central and Eastern Europe, held October 14-15th in Budapest, Hungary.
From new market entrants (both bank and non-bank) to reduction in loan growth, increasing regulation, minimal product differentiation, margin deterioration, and constantly increasing customer sophistication, factors negatively affecting growth and profit are the new reality for financial services institutions. Mr. Veltri’s presentation addressed the critical role of Customer Experience Optimization in overcoming these challenges in today’s market.
Amongst the highlights:
Mr. Veltri also discussed relevant case studies from among his firm's consulting engagements. The LoBue Group, an international management consulting firm providing integrated business solutions and onsite project management and execution to organizations throughout the world, has a focused Customer Experience Optimization (CxO) program to assist institutions in achieving strong financial results through a successfully managed customer experience.
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