 |
|
|
|
|
|
|
With increasing competition from many new sectors, managers turn their attention to the expense budget in general and
processing in particular. Business processes evolve in response to customer, industry and market demands. Though cost
effective at a point in time, the current processes may not now represent optimal productivity. Today's business line
manager needs a "road map" of recommended changes to the current processing environment that will significantly improve
productivity and reduce operating costs.
|
As the reengineering trend has run its course, there is growing recognition of the fact that it hasn't entirely
generated the benefits promised or desired, nor have the benefits that were achieved been sustainable. Initially this
led to a general consensus regarding the value of any reengineering effort at all. As the years progress, however,
business leaders have come to agreement that the problem was more in the implementation than in the recommendation
itself.
THE LOBUE PERSPECTIVE
Effective process design requires first an understanding of how the process links to the strategy of the organization. Operations need to be
structured to support the customer service, delivery systems and production that corporate strategy dictates; then
processes are designed to support these operating environments.
Process flow documentation is a valuable tool for business design. The proper documentation of the current processing
environment provides additional value of enabling process rationalization by providing feedback about:
- Fragmented processes
- Inappropriate authorities
- Inappropriate staff utilization
- Duplicate or redundant processes
This is not only essential to identifying the cost saving opportunities and improvements in productivity, but also
provides valuable insight into the processing structure as a whole. This "macro" perspective allows the determination
of the correct alignment of functions and processes within and among units and departments. In a cost effective and
productive environment, it is critical to select and arrange specific processes to best serve a specific customer or
market and therefore maximize the firm's competitive advantage in the marketplace.
THE LOBUE APPROACH
LoBue works with clients to document current processing in all respects and at all points in the process from "door to door". This comprehensive documentation of the current
environment is then analyzed to identify opportunities related to:
- Fragmented processing
- Unnecessary processing
- Excessive hand-offs
- Inappropriate signatures and authorities
- Excessive logging and recording
- Inappropriate controls
- Excessive down and wait times
Findings and recommendations detailing opportunities for more efficient and effective processing are documented for
client assessment. Finally, LoBue consultants work with client management to establish the newly designed processes in
the working environment.
LoBue delivers to the client a
comprehensive "road map" of recommended changes to the current processing
environment that will significantly improve
productivity and reduce operating costs. Further, implementation is ensured through LoBue project management and
assistance to the client management and supervisory team. Typical performance improvements range between 25% and 40%
both in terms of productivity and cost.
RELATED SERVICES
|
RELATED SUCCESS STORIES
|
For more information
on this subject, contact Marketing.
|
