|
|
| |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
CONNECTIONS is a quarterly publication of The LoBue Group. Topics cover a variety of
industry and general business issues. The following articles are available on our web site.
For full text, click on the titles listed below. CONSUMER FINANCE Mortgage Banking... Consolidation Brings Challenges to Big and Small Players With the ongoing consolidation of the financial services industry, the mortgage sector continues to struggle to keep up with the resulting changes. We have witnessed companies all over the country expanding their operations, and have even seen foreign entry into the US mortgage market. Financial service organizations continue to use mergers and acquisitions as a means to reach new customers in new markets and to achieve the synergies that commonly come along with consolidating the operations of two companies. However, with those synergies that growing companies often achieve comes a new issue that must be addressed: how operations and customer service will be affected by the new size of the merged entity. Is achieving greater efficiencies and cost reductions worth the sacrifice of personalized service that can create a lifelong customer relationship? Mortgage Banking... Online Originations, The Future of Lending Prepare yourself for the first Internet-driven consolidation in history. While a number of businesses are still trying to determine whether or not they should have a Web site, the mortgage industry is finding more business than it can handle coming through its modems. As reported in the August 1998 issue of Mortgage Banking, almost $265 million in online mortgage loans were originated in 1997 and industry experts predict that electronic loan originations will reach $725 million by the end of this year. Loan originators who haven't already built their Web sites may not be too late, but without a presence on the Web, they may find themselves putting the competition's name on the door. Out of the Dark Ages ... Redefining the Mortgage Industry Paradigm It would appear that on-line mortgage originations are a current reality. However, customer-centric on-line service is an opportunity waiting to be taken. return INTERNATIONAL Moving to the Euro... Are We Really Ready or are We a Step Ahead of Time? The euro has arrived on the international scene with much fanfare... but is the world really ready? Looking at history as a lesson for the future. RETAIL BANKING Retail Financial Services... Customer-Centered Focus is Key to Successful Merger Integration Recent announcements of mergers and acquisitions in the financial services industry such as the Citicorp/Travelers Group will create entities with size and scope previously unseen in the industry. Many observers cite a major reason for the formation of the financial services behemoth as being the seemingly endless cross-selling opportunities that will be created when the combination is achieved. The huge availability of financial products should result in customers who are content with a large, full-service provider of their financial needs. However, simply offering services to customers of one company to those of another will not effectively achieve customer satisfaction and solidify bank-customer relationships. There are still issues that banks will need to address in order to remain competitive in the growing financial services market. WEALTH MANAGEMENT Private Banking... Non-Bank Competition Continues to Erode Bank Trust Marketshare In recent years, banks have watched their share of the U.S. trust market drop alarmingly. Since 1990, banks have lost more than half of the 65% market share they once enjoyed. As wealth in the U.S. continues to grow, banks' share of the trust market continues to diminish. And things are not getting any easier for banks - the number of non-bank trust service providers is booming and affluent house-holds are enjoying a relative "buyer's market" for asset management services. Private Banking... The Self-Service Generation Comes of Age In The Age of the Internet Already losing share at an alarming pace, U. S. private bankers must now move fast just to survive. Allan Morehead, President of LoBue Associates, looks at the competitive erosion of private bankers' strengths, the market upheaval in pursuit of high net worth clients, and the perfect union of the Internet and today's "self-service" generation. LOBUE TECHNOLOGY Technology... Business Process Analysis for Systems Development, Integration and Implementation In an era of rapid change, financial service organization managers must streamline back office operations and develop flexible systems to effectively compete in today's market. Sandy Heitler discusses new tools and approaches to developing systems that actually accomplish business performance goals. For copies of one or more of these newslettesrs, please contact us. return |
|
|
|||||||
home | about us | careers | client login | business needs | real resources | real world | enterprise evolution copyright 2000 LoBue | site map | site feedback |
|||||||