We believe that domain expertise is critical to providing our clients with valuable advice and we want people who have been battle tested under real circumstances. Therefore, typical LoBue consultants are recruited from within the financial services industry and have several years of banking, brokerage, or insurance experience to go along with a technical or advanced degree. LoBue consultants then undergo training in the LoBue methodology. Because our methodology requires significant use of quantitative tools our people are superior analysts who have excellent practical experience.

CONSULTANT SPOTLIGHT

Valerie Williamson is a Senior Consultant and Customer Services domain expert. A long-term LoBue Group member her past experiences include stints at Citibank, N.A., JP Morgan Chase, Household International and PTWT ComServ, Inc. Representative Experiences include:

• Managed the start-up operations for a regional processing center for a Fortune 500 Financial Services Company. Responsibilities included site selection and all start up operations for this 35,000 sq ft operation. Additionally, managed the 200% volume growth for the companies Credit Card Division.
• Led the evaluation of Supermarket Branching for a fortune 500 Bank after acquisition of new network. Evaluation included overall fit in alternative distribution network, P & L review and industry competitive scan.
• Team leader in process re-engineering of one of Thailand’s largest Banks. Engagement included Branch network and central operations center including check automation program. Branch network program included physical layout and Customer Service and Sales program design and implementation.
• Led a team that re-engineered all Distribution Network Operations for a major Egyptian Bank including Branches, Consumer Marketing, Cash Management, Government Loans, and Microfinance. Created a tailored Service Management training program aimed at creating a “Customer First” culture throughout the Branch network.
• Lead Consultant for the BPR effort to reposition a major international transaction processing company. Program included rationalizing domestic US operating centers and overseas processing facilities in India. Results included significantly improved service timeliness and a $13.0 million reduction in direct operating expenses.
• Managed the design and implementation of sales training programs for a fortune 100 financial services company.
• Created a highly interactive curriculum for Licensing Agents for a Western US States’ Department of Early Learning. Program addressed issues related to adherence to established state codes, statures, and policies.
• Valerie’s detailed background includes several additional leadership experiences.